Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the JLam Spot Financial Planning website and our financial advisory services. By accessing our website or engaging our services, you agree to be bound by these Terms.

JLam Spot Financial Planning is authorized and regulated by the Financial Conduct Authority (FCA). Our services are subject to FCA rules and regulations.

2. About Our Services

2.1 Financial Advisory Services

We provide independent financial advice including:

• Investment planning and portfolio management
• Pension planning and retirement advice
• Wealth management and estate planning
• Insurance and protection planning
• Tax planning strategies

2.2 Regulatory Status

We are authorized and regulated by the Financial Conduct Authority. We are entered on the FCA Register and you can verify our status at register.fca.org.uk.

3. Client Relationship

3.1 Client Categorization

We will categorize you as a "Retail Client" unless otherwise agreed. This provides you with the highest level of regulatory protection under FCA rules.

3.2 Suitability Assessment

Before providing advice, we will:

• Assess your financial situation and investment objectives
• Evaluate your attitude to risk and capacity for loss
• Consider your knowledge and experience of investments
• Understand any restrictions on your investments

3.3 Ongoing Service

Where agreed, we will provide ongoing monitoring and review of your investments and financial plans, subject to our terms of engagement.

4. Fees and Charges

4.1 Initial Consultation

We offer a free initial consultation to understand your needs and explain our services.

4.2 Advisory Fees

Our fees will be clearly disclosed before providing any chargeable service. Fee structures may include:

• Fixed fees for specific services
• Percentage-based fees on assets under management
• Hourly rates for consultancy work

4.3 Third-Party Costs

Some investments may involve additional costs such as product charges, platform fees, or transaction costs. These will be disclosed as part of our recommendations.

5. Investment Risks and Disclaimers

5.1 Investment Risk Warning

5.2 No Guarantee

We cannot guarantee the performance of any investment or the achievement of any particular return. All investments carry risk of loss.

5.3 Tax Treatment

Tax treatment depends on individual circumstances and may change in the future. We recommend you seek specialist tax advice where appropriate.

6. Liability and Indemnity

6.1 Professional Indemnity

We maintain professional indemnity insurance as required by FCA rules to cover potential claims against our business.

6.2 Limitation of Liability

Our liability is limited to the extent permitted by law and FCA rules. We exclude liability for:

• Market movements and investment losses
• Acts or omissions of third-party providers
• Indirect or consequential losses
• Loss of profits or opportunity

6.3 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control.

7. Confidentiality and Data Protection

7.1 Client Confidentiality

We will keep your personal and financial information confidential, except where disclosure is required by law or regulation.

7.2 Data Protection

Our collection and use of personal data is governed by our Privacy Policy and applicable data protection laws.

8. Complaints Procedure

8.1 Internal Complaints

If you have a complaint about our services:

1. Contact us immediately to discuss the issue
2. Submit a formal complaint in writing if not resolved
3. We will investigate and provide a written response within 8 weeks

8.2 Financial Ombudsman Service

If you are not satisfied with our response, you may refer your complaint to the Financial Ombudsman Service free of charge.

9. Compensation Scheme

We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. Most types of investment business are covered for up to £85,000.

10. Termination

10.1 Termination by Client

You may terminate our services at any time by giving written notice. Fees may be payable for work completed up to the termination date.

10.2 Termination by Us

We may terminate our services by giving reasonable notice, particularly if:

• You fail to provide necessary information or documentation
• Our services are no longer suitable for your needs
• There is a breakdown in the professional relationship

11. Website Terms

11.1 Acceptable Use

You agree to use our website lawfully and not to:

• Attempt to gain unauthorized access to our systems
• Transmit harmful or malicious content
• Use the website for any illegal purpose
• Interfere with other users' access to the website

11.2 Intellectual Property

All content on our website is protected by copyright and other intellectual property rights. You may not reproduce or distribute our content without permission.

12. General Provisions

12.1 Governing Law

These Terms are governed by English law and subject to the jurisdiction of English courts.

12.2 Changes to Terms

We may update these Terms periodically. Material changes will be communicated to existing clients in advance.

12.3 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

13. Contact Information

For questions about these Terms or our services: