Privacy Policy

1. Introduction

JLam Spot Financial Planning ("we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website jlam-spot.com and use our financial planning services.

We are registered with the Information Commissioner's Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, postal address)
• Financial information (income, assets, liabilities, investment objectives)
• Identity verification documents (passport, driving license)
• Employment and professional information
• Family and dependent information
• Risk tolerance and investment preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referring website information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing financial planning and advisory services
• Conducting suitability assessments and risk profiling
• Maintaining accurate client records and files
• Complying with regulatory requirements (FCA, HMRC, etc.)
• Sending service-related communications and updates
• Marketing our services (with your consent)
• Improving our website and services
• Fraud prevention and security purposes

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract: To perform our financial advisory services
• Legal Obligation: To comply with FCA regulations and other legal requirements
• Legitimate Interest: To improve our services and prevent fraud
• Consent: For marketing communications and non-essential cookies

5. Information Sharing and Disclosure

We may share your information with:

• Product providers and investment platforms
• Regulatory bodies (FCA, HMRC) when required by law
• Professional advisors (solicitors, accountants) with your consent
• Third-party service providers (technology, administration)
• Compliance and audit firms

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing financial services
• Comply with regulatory record-keeping requirements (typically 6 years after the end of our relationship)
• Resolve disputes or legal proceedings
• Meet our legitimate business interests

7. Your Rights

Under UK GDPR, you have the following rights:

• Access: Request a copy of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your information (subject to legal obligations)
• Restriction: Limit how we process your information
• Portability: Request transfer of your information
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: For consent-based processing

To exercise these rights, contact us at [email protected]

8. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookie Policy.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure data centers and backup procedures
• Incident response and breach notification procedures

10. International Data Transfers

Your personal information is primarily processed within the UK. If we transfer data outside the UK/EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk